Shipping Policy

Plumbing Mall Shipping Policy

Free Shipping Policy (Applies only to items specified as Free Shipping).

  • All items shipped Free Shipping will be shipped via the method of our choice.
  • Shipping method can be upgraded for expedited shipping for an additional fee (please contact us).
  • Free Shipping is only available in the continental United States, and excludes any international address, Alaska, Hawaii, Point Roberts Washington, APO/FPO addresses, or any address requiring delivery by airplane or ship
  • Free Shipping items shipped via freight line will include curbside delivery only. All special requests such as lift gates, inside delivery, or any additional services will be charged to the customer.  Please let us know if you will require any of these special services.  

Returns on Free Shipping Items

When items that were shipped as Free Shipping items are returned, shipping charges that we paid to deliver that item (in addition to any applicable restocking fees) will be deducted from the refund amount. Items returned for exchange will be charged an additional shipping charge when the items are shipped.

International Shipping Policy

The customer is responsible for all brokerage fees, import tariffs, customs duties, customs clearance fees, value added taxes, or any other taxes or fees imposed by the destination country. You should contact your local customs office for more information. All costs incurred on a refused delivery for any reason, including high import fees or restrictions imposed by the country of destination are the responsibility of the customer.

It is the customer's responsiblility to know the laws regarding product usage and importation of products in the destination country, and the customer will be considered the "Importer of Record". Our products are consistent with the safety standards, specifications, and labeling requirements based on the laws of the United States. It is the customers responsibility to insure the product's functionality and compliance with the laws of the destination country.

Although your privacy is of utmost importance to us, customers should be aware that cross-border shipments are often subject to opening and inspection by customs officials. We may provide certain order, shipment, and product information to international carriers necessary to complete delivery of your product in order to facilitate customs clearance and comply with local and international laws.

IMPORTANT NOTICE: Due to the distance products must travel, the common use of multiple shipment methods, and added handling of products involved with shipping internationally, all international orders are nonrefundable. ALL INTERNATIONAL SALES ARE FINAL.

In the rare event that your shipment is seized at your customs office, we will not be able to issue a refund. The shipping company will hold your package for a few days only. If you fail to claim it, it will be returned to us. Since we will still be invoiced for shipping that product the first time, you will be responsible for payment of the shipping charges again in order to have the item sent a second time.

EXCHANGE RATES: The Plumbing Mall invoices all orders in United States currency. We have no control over the exchange rate or any fees imposed by credit card companies.